Is the Council Connected?

We noticed that the bus shelter at the MoD on Combe Down had been vandalised last Wednesday 4th October, so I rang Council Connect, B&NES new call centre, to report the smashed bus shelter window. I was told that the cleansing department would be informed to come and sweep up the glass - today, Monday 5 days later, the broken glass had still not been cleared, so Cherry and I did the job.

To be fair the council's successor to Action Line is proving to be quite successful in dealing with a much wider range of calls, but surely something as simple as this should have been done much quicker.

Most calls to Council Connect come from the public and in my view should be given the highest priority for action. It is not good enough to put these calls to the back of the queue. I am though annoyed that I am unable to ring up over a weekend and leave a message for a job to be done on Monday, as there is no answerphone!

Let us know of your good and bad experiences with the Council's Call centre, Council Connect - the number for Council Connect is 01225394041.